How long will my order take to ship?
Production time: Because most items are made to order, please allow 3-5 days production time (unless otherwise noted in individual listing). If you need your order by a specific date, please let us know and we will try our best to make it happen! There is no extra charge for rush orders (other than expedited shipping fees), and we will let you know right away in the rare instance that it is not possible.
Estimated shipping times:
Inside the US: First Class Mail (default method) takes 3-5 days. You may also upgrade to Priority Mail which arrives in 2-3 days.
Outside the US: Generally, orders will arrive in 2-3 weeks, but please be aware that this can vary due to factors that are beyond our control, such as customs delays. Please also be aware that any duty fees/taxes charged by your local customs office are the responsibility of the customer. All customs forms will be filled out accurately and honestly. It is not possible for us to mark your item as a "gift" in order to avoid fees.
Other shipping info: All orders are trackable and most will be automatically updated with tracking numbers, however, if you don't see yours and the estimated 3-5 business days production period has passed, feel free to contact us so we can look it up for you. Some numbers do have to be entered into our system manually, and occasionally we fall behind on updates. Please note that your order may be shipped in multiple packages.
Please note that international orders are usually only trackable until they leave the USA. Some orders will show tracking again once the order clears customs in the destination country, but many do not. MOST international orders arrive in 2-3 weeks (1-2 weeks for Canada), but this cannot be guaranteed. The information attached to the tracking number we give you is the only information we have. COVID has created some additional delays in customs, so please be aware of that possibility. Not all orders experience delays, of course, but we know it's frustrating to have to wait, so we just want to give you a realistic view of what to expect. :)
If your order has been marked as "delivered" per the tracking and you have not received it, we highly recommend speaking to or leaving a note for your mail carrier as it was likely misdelivered. In most cases, the item will arrive the next day. If you have any concerns as to the safety of the location, please consider shipping to an alternate address or contact us to request signature confirmation (small fee applies). We cannot be held responsible for missing packages once they are marked as delivered.
What is your return policy? If, for any reason, you are unhappy with your order, we will be more than happy to replace it or issue a refund. Please note that custom items that include name, date and other personal info are not returnable. Shipping costs are non-refundable and return shipping is the responsibility of the customer. Exceptions may be made if the item arrives damaged or has any defects- please reach out to us.
Do you offer any discounts? We do sometimes run sales and coupon promotions. The best ways to keep informed on these is to subscribe to our newsletter, and follow us on Instagram @bethanysstudio. We do not offer special "full-time service" or similar discounts- everyone's circumstances are different, so we would rather offer our items at the lowest possible price to everyone, rather than just a select few.
What about bulk orders? We do offer bulk discounts! The actual discount will vary based on which item is ordered, and the quantity. Please email us for more information.
Do you take custom orders? We LOVE custom orders! Many items on the site have customization options, but if there is something you would like us to create just for you, please get in touch! We're always willing to change colors, text, even language and there is no extra charge for these changes. However, having said this, please be aware that there are some combinations, such as font and background, that simply will not work together, especially in the very small space we typically have to work with. Script fonts, for example, can only be used for very short phrases, due to the fact that they are unreadable if they are too small. Also, some backgrounds require a clean, bold font as more delicate or "fancy" fonts just won't show up against them. Also, some shapes and sizes may not be suitable to your text due to length. In view of this, we may need to suggest a different alternative to your idea. We will be happy to work with you until we come up with a plan that works!